Terms of service

Terms of Service

Last Updated: 26 June 2026

Welcome to Pivot Chemicals. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to these Terms.

1. About Pivot Chemicals

Pivot Chemicals is a South African supplier of high-quality cleaning chemicals and related cleaning products for residential, commercial, and industrial applications. Our products are marketed under the Clean Xtreme brand.

2. Acceptance of Terms

By accessing this website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please refrain from using our website.

3. Products

We make every effort to ensure that product descriptions, images, and specifications are accurate. However:

  • Product images are for illustrative purposes only.
  • Colours and packaging may vary slightly from those shown.
  • Product availability is subject to stock on hand.
  • We reserve the right to discontinue or modify products without prior notice.

4. Pricing

  • All prices are displayed in South African Rand (ZAR).
  • Prices include VAT where applicable unless otherwise stated.
  • Delivery charges are calculated separately during checkout.
  • Prices are subject to change without notice.
  • In the event of a pricing error, we reserve the right to cancel or amend the order before dispatch. Any payment received will be refunded in full.

5. Orders

All orders are subject to acceptance and product availability.

Pivot Chemicals reserves the right to:

  • Decline or cancel any order.
  • Limit quantities purchased.
  • Refuse orders suspected of fraud or misuse.
  • Cancel orders where pricing or stock errors have occurred.

Should an order be cancelled after payment has been received, a full refund will be processed.

6. Payment

Payment must be received in full before orders are processed and dispatched.

We accept secure online payments through the payment methods displayed during checkout.

7. Delivery

Estimated delivery times are provided as a guide only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including:

  • Courier delays
  • Adverse weather
  • Public holidays
  • Supply chain disruptions
  • Force majeure events

Ownership and risk in the products pass to the customer upon delivery.

8. Safe Use of Products

Our products are concentrated chemical cleaning solutions and should be used responsibly.

Customers agree to:

  • Read and follow all product instructions.
  • Use the recommended dilution ratios.
  • Wear appropriate protective equipment where required.
  • Store products safely and away from children and pets.
  • Test products on a small, inconspicuous area before full application where appropriate.

Pivot Chemicals accepts no liability for damage, injury, or loss resulting from misuse, incorrect dilution, improper storage, or failure to follow product instructions.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

10. Limitation of Liability

To the fullest extent permitted by South African law, Pivot Chemicals shall not be liable for any:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Property damage resulting from incorrect product use
  • Damage arising from failure to follow product instructions

Nothing contained in these Terms limits any rights afforded to consumers under applicable South African legislation.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Product descriptions
  • Graphics
  • Website design

is the property of Pivot Chemicals or its licensors and may not be copied, reproduced, or distributed without prior written permission.

12. Privacy

We are committed to protecting your personal information. Information collected through this website is processed in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

13. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the South African courts.

14. Changes to These Terms

Pivot Chemicals reserves the right to amend these Terms of Service at any time.

Updated Terms will become effective immediately upon publication on this website.