Return & Refund Policy

Last Updated: 26 June 2026

At Clean Xtreme, we take pride in supplying high-quality cleaning chemicals and products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

Products may be returned within 7 days of receiving your order provided that:

• The item is unused and in its original condition.
• The product remains sealed in its original packaging.
• The product has not been diluted, mixed, or used.
• Proof of purchase is provided.

Returns that do not meet these conditions may not qualify for a refund or exchange.

2. Damaged or Incorrect Products

If you receive:

• the wrong product,
• a damaged product,
• a leaking container, or
• an item with a manufacturing defect,

please notify us within 48 hours of delivery by emailing us together with clear photographs of the product and packaging.

Once verified, we will arrange either:

• a replacement,
• an exchange, or
• a full refund.

3. Products That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

• Opened chemical products
• Products that have been partially used
• Custom-made or specially ordered products
• Products damaged due to misuse or incorrect storage

4. Refunds

Once your returned item has been inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed using the original payment method.
• Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

5. Exchanges

We are happy to exchange products where:

• the incorrect product was supplied,
• the product arrived damaged, or
• the product has a verified manufacturing defect.

6. Return Shipping

If the return is due to:

Our Error

• We will arrange collection or cover the return shipping costs.

Change of Mind

• The customer is responsible for all return shipping costs.
• Original delivery charges are non-refundable.

7. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it will fall under this Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: info@gopivot.co.za

 

Product Performance

Cleaning results may vary depending on the surface, water quality, dilution ratio, application method, and level of soiling. Customers are responsible for ensuring that the selected product is suitable for the intended application and should always test on a small, inconspicuous area before full use.