Shipping Policy

Last Updated: 26 June 2026

At Pivot Chemicals, we aim to deliver your Clean Xtreme products safely, efficiently, and as quickly as possible throughout South Africa.

1. Delivery Areas

We currently deliver throughout South Africa using trusted courier partners.

At this stage, we do not offer international shipping through our online store.

2. Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed:

• Monday to Friday before 12:00 may be processed the same business day.
• After business hours, on weekends, or on public holidays will be processed on the next business day.

Processing times may be longer during promotional periods or high order volumes.

3. Delivery Time

Estimated delivery times are:

Delivery timeframes are estimates only and cannot be guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

• Delivery location
• Order size and weight
• Courier rates

Any applicable delivery charges will be displayed before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

6. Delivery Requirements

Please ensure that:

• A valid delivery address is provided.
• Someone is available to receive the order during business hours.
• Contact details supplied are accurate.

If a delivery cannot be completed due to incorrect information supplied by the customer, additional delivery charges may apply.

7. Delayed Deliveries

While we work closely with our courier partners, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• High courier volumes
• Road closures
• Industrial action
• Supply chain disruptions

Pivot Chemicals cannot be held responsible for courier delays once an order has been dispatched.

8. Damaged or Missing Deliveries

If your order arrives:

• damaged,
• leaking,
• incomplete, or
• incorrect,

please notify us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the packaging and products
• A brief description of the issue

We will investigate and arrange a suitable resolution as quickly as possible.

9. Failed Deliveries

If delivery cannot be completed because:

• no one is available to receive the parcel,
• the delivery address is incorrect,
• delivery is refused,

the parcel may be returned to us.

Any additional shipping costs required for re-delivery may be the responsibility of the customer.

10. Collection (If Available)

Where collection is offered, customers will receive notification once their order is ready.

Orders must be collected during normal business hours.

Valid identification may be requested upon collection.

11. Ownership and Risk

Ownership of the goods transfers once payment has been received in full.

Risk in the goods passes to the customer upon successful delivery to the nominated delivery address.